Policies

Shipping

Be aware shipping labels are often purchased a few days ahead of being dropped off at the post office. Tracking numbers will take from 1 - 3 days to update as shipped.

Within the U.S.

Pieces are shipped using U.S. Postal Service Priority Mail and includes a tracking ID. If you wish to upgrade shipping or add insurance please contact us prior to purchase to discuss options.

We are not responsible for the loss or theft of your order once it has left our studio. Please ship your order to a secure address.

International

International orders are shipped via USPS International First Class. The cost of shipping does not include a tracking ID or insurance. If you wish to upgrade these services please contact us prior to purchase.

Import duties, taxes or other charges are the buyer's responsibility and are not included in the price of the product or shipping cost.

We are not responsible for the loss or theft of your order once it has left our studio. Please ship your order to a secure address.

We will not undervalue your package on the shipping label under any circumstances. Please do not ask

Shipping times

Shipping times vary. Please refer to the individual product listings for estimated shipping times. If multiple pieces are purchased they will be shipped together upon completion of all items. Production times listed are only estimated, this is a one woman operation and sometimes unavoidable delays arise. If you need your order by a certain date or have any questions regarding production time, please feel free to contact me prior to purchase.

Returns and Exchanges

All pieces are final sale. Please read the listings carefully and view all photos before making a purchase. If you submit an order, you have agreed to the purchase. The moment an order is placed it enters the production queue and work begins on it. We are unable to offer refunds or exchanged due to change of mind. I am more than happy to answer any questions you may have about the piece prior to purchase.

In the rare circumstance a return is granted, it will be in exchange credit. You will receive a store credit for value of merchandise only (not including original shipping costs). Return shipping costs are at customers expense. We are not responsible for returned items lost or damaged in shipping, so we highly recommend sending returns with insurance and a tracking number.

Repairs

All pieces are handmade and should be treated with care. Absolutely no returns, exchanges or refunds will be accepted if an item is broken due to neglect or mistreatment of a piece. Be aware that stones are fragile and can easily break or chip if hit against a hard surface or dropped. We are unable to repair a stone should it become damaged so please wear with care. Settings and prongs can occasionally come loose through vigorous or continued wear and can be tightened for a small fee. All repairs will be subject to an hourly repair fee plus return shipping. Feel free to email for a quote. Repairs will be accepted on a case by case basis.
Know that repairs are subject to the the same wait times as orders. Please email for a current estimate of turn around times

Sizing

Rings are custom made to fit the finger size you provide me with. It is strongly recommended that you get professionally sized by a local jeweler. Please be sure of your ring size before placing an order. Wider ring bands are measured along the outer edge of the ring rather than the center, causing the ring to fit a bit tighter than a standard thin band. It is recommended that you be sized for the style of ring you plan to buy. A local jeweler should be able to size you for both thin and thicker bands.

Because of the way pieces are designed and created, it doesn’t allow for resizing. I am a torch only shop and don’t have laser welding machines for resizing.

With torch soldering, I would have to re-heat the entire piece and it would compromise integrity of the design as well as the stones. If you absolutely must get your piece resized, take it to a credible jeweler who specializes in repair work. Businesses that specialize in repair will have the equipment needed to do a resize without having to remove the stones and heat up the entire piece of jewelry. Please know that I cannot be responsible for the work done by another jeweler.

Finishes

Please be aware that all darkened/oxidized silver will become brighter and shiner with wear, especially on the raised portions of the piece. Oxidation should be considered semi permanent

All pieces are handmade so please allow for slight surface flaws or inconsistencies